NEW RESTAURANT INDUSTRY-SPECIFIC COMPLIANCE TRAINING

Topics

For course evaluation and pricing options, please schedule a call.

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Compliance new

 Preventing Workplace Harassment
De-escalating Difficult Situations
Diversity and Inclusion (Manager and Team)
Understanding Bias (Manager and Team)
Restaurant Safety (OSHA topics)
 Restaurant Security and Active Shooter
 Allergen Awareness  (available soon)
Safe Alcohol Service (available soon)

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Onboarding for Your FOH/HOH Restaurant Team

Attendance
Appearance and Hygiene
Teamwork and Communication
Guest Service Basics
Hospitality Fundamentals

Hospitality LOGO ® new

Transform Managers into Hospitality Leaders

 Nurture a Culture of Hospitality
Recruit for Hospitality 'EQ'
 Excel at Onboarding
 Develop Leadership and Coaching Skills
Deliver Effective Shift Meetings

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Develop an FOH Team of Hospitality and Sales All-Stars

Transform Order Takers to Menu Gurus
 Develop Consultative Selling Skills
Use Guest Personas
 Consistently Deliver Authentic Hospitality 
Build Guest Trust and Loyalty

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Shift leader logo

Develop Effective Supervisors

The Shift Leader role 
Transition from peer to leader
Leading with influence
Effective communication
Delegation, Coaching, Training
3P's of Successful Shift Management

LET'S TALK!

phone: +1.720.515.9020

OUR CLIENTS LOVE WORKING WITH US!

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It is great working with Restaurant Playbooks. They are very knowledgeable about the industry, and provide great input on our projects.

Their microlearning development approach is very easy to follow, and their knowledge of LMS implementation is very helpful.

I give them 5 stars out of 5.

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Tami Peick
Project Manager
IDQ.com
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The Restaurant Playbooks team is highly skilled at delivering efficient elearning courses that are fun, easy to understand and relatable to employees at any level. We have been working with several different Restaurant Playbook elearning programs for over a year and have had nothing but positive end user feedback.

The experience of working with Bob and his team is much more than delivering good course content. It is a true partnership that is focused on creating a training experience that may mold behavior and skills long after the learning event occurs.

I am thankful to have Restaurant Playbooks as a great partner and resource.

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Kelly Saunders
VP Human Resources
smashburger.com
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We went through a very diligent training partner selection process, and Bob and his team didn't rise to the top, they were the top! Bob has a keen thirst for insights and foundational learning, and to drive strategic direction...there's ongoing focus on how to measure results and ROI.

The process of asset building was tremendous, well prepared with invaluable consultation and guidance all along the journey.

The program is blowing Restaurant Trainers away and will be a solid strategic plank in the Impossible value added toolkit for years to come!

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Terry Splane
Foodservice Channel Marketing Director
impossiblefoods.com
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We have been using Restaurant Playbooks COVID Safe Service courses since re-opening in June. The courses are short, enagaging, and work great on mobile. We recently surveyed managers and team members, and the NPS score for the courses is 4.65.

Bob and the Restaurant Playbooks team are a great partner. They really care about our success. We are now implementing the FOH Sales Playbook for Managers course, and will be rolling out the course for team members in 2021.

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Leanne Farley
VP Training & Development
bottleneckmgmt.com
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I highly recommend Restaurant Playbooks for any of your digital education needs. The state of Tennessee has high regulatory standards for alcohol service training.

These guys knocked it out of the park! Bob’s team was able to design and create a program that exceeded all standards and set us apart for our competition. We look forward to our continued relationship for future projects.

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CHRIS PHILLIPS
Owner
aimtoserve.net
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We partnered with Restaurant Playbooks on a series of training videos for Impossible Foods retail clients. Bob and his team were incredibly responsive to all our requests, knowledgeable about effective & scalable training, and flexible in meeting our needs. Bob was hands-on, communicative, proactive, and so fun to work with.

Bob's team created extremely high-quality content and we love the final product!

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Sophie Moscovici-Troyka
Retail Marketing Manager

impossiblefoods.com

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About Us

We are a virtual team of Restaurant Ops and Learning & Development pro's with extensive experience developing and implementing eLearning solutions that deliver measurable business results. We have immense respect for restaurant and hotel operators, managers, and team members that strive to deliver outstanding food, service, and hospitality.

Our Services

We develop training videos, microlearning, and games to help restaurant and hotel operators win the war for talent and attract, develop, and retain Hospitality All-Stars.

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