Online and Mobile training to help you Attract, Develop, and Retain 'A' Players
It is great working with Restaurant Playbooks. They are very knowledgeable about the industry, and provide great input on our projects.
Their microlearning development approach is very easy to follow, and their knowledge of LMS implementation is very helpful.
I give them 5 stars out of 5.
The Restaurant Playbooks team is highly skilled at delivering efficient elearning courses that are fun, easy to understand and relatable to employees at any level. We have been working with several different Restaurant Playbook elearning programs for over a year and have had nothing but positive end user feedback.
The experience of working with Bob and his team is much more than delivering good course content. It is a true partnership that is focused on creating a training experience that may mold behavior and skills long after the learning event occurs.
I am thankful to have Restaurant Playbooks as a great partner and resource.
We went through a very diligent training partner selection process, and Bob and his team didn't rise to the top, they were the top! Bob has a keen thirst for insights and foundational learning, and to drive strategic direction...there's ongoing focus on how to measure results and ROI.
The process of asset building was tremendous, well prepared with invaluable consultation and guidance all along the journey.
The program is blowing Restaurant Trainers away and will be a solid strategic plank in the Impossible value added toolkit for years to come!
We have been using Restaurant Playbooks COVID Safe Service courses since re-opening in June. The courses are short, enagaging, and work great on mobile. We recently surveyed managers and team members, and the NPS score for the courses is 4.65.
Bob and the Restaurant Playbooks team are a great partner. They really care about our success. We are now implementing the FOH Sales Playbook for Managers course, and will be rolling out the course for team members in 2021.
I highly recommend Restaurant Playbooks for any of your digital education needs. The state of Tennessee has high regulatory standards for alcohol service training.
These guys knocked it out of the park! Bob’s team was able to design and create a program that exceeded all standards and set us apart for our competition. We look forward to our continued relationship for future projects.
We partnered with Restaurant Playbooks on a series of training videos for Impossible Foods retail clients. Bob and his team were incredibly responsive to all our requests, knowledgeable about effective & scalable training, and flexible in meeting our needs. Bob was hands-on, communicative, proactive, and so fun to work with.
Bob's team created extremely high-quality content and we love the final product!
impossiblefoods.com
Restaurant servers and bartenders are your front line sales force.
Our team has extensive experience developing engaging and effective product knowledge and sales training programs for restaurant teams.
Your operators will value and use our training because helps to increase sales and tips.
Plant-based food options are rapidly expanding on restaurant menus. We consulted and collaborated with the Impossible team, and their operators, to develop a comprehensive set of training tools to help front of house teams confidently guide guests on the new to the world, super tasty Impossible Burger and Sausage. The training tools are flexible to accommodate Impossible Foods 20,000+ QSR, LSR, and FSR operators. The tools are being used for onboarding Impossible employees, sales and support teams, restaurant front of house teams and managers, and foodservice distributor reps.
Impossible Foods has been rapidly expanding into the retail sector. Based on our successful Foodservice project, we consulted and collaborated with the Impossible team to develop a unique program to meet the needs of retail operators and the employees and distributors representing Impossible Foods.
Grocery retailers include Wal-Mart, Kroger, Albertsons, Gelson’s, H-E-B, Safeway, Wegmans.
Aim to Serve had the leading instructor-led certification program in Tennessee. They needed to take the quality of their face to face course and transform it into an engaging and effective online course. We collaborated with the Aim to Serve team to develop a program that is head and shoulders above the competition.
Since launching the program in 2019, over 100k servers and bartenders have been certified.
Bacardi USA was a client previous to founding Restaurant Playbooks. Focusing on the 5 premier brands at Bacardi, Bob worked with Bacardi to develop a program for 3 different audiences:
The leading edge content was designed for mobile when tablets were being launched (2012), and included realistic interactive simulations and game mechanics.
W.J. Deutsch was a client previous to founding Restaurant Playbooks. W.J. Deutsch & Sons, Ltd. is leading importer and marketer of award-winning wines and spirits from around the world.
In order to support a growing list of distributors, W.J. Deutsch developed a custom on-line training program to increase distributor sales force’s knowledge, focus and ability to represent the Deutsch portfolio.
The courses included wine varietals, production, and brand specific education.
We are a virtual team of Restaurant and Learning & Development industry pro's with extensive experience developing and implementing learning solutions that deliver measurable business results. We have immense respect for restaurant and hotel operators, managers, and team members that strive to deliver outstanding food, service, and hospitality. ♥
We develop training videos, microlearning, and games to help restaurant and hotel operators deliver consistent service and hospitality experiences, and keep their employees and customers safe.
