Sales Playbook for FOH Teams

Transform Order Takers into Hospitality and Sales All-Stars. Increase Check Averages, Guest Loyalty, and Word-of-Mouth referrals.

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Exceeding-Guest-ExpectationsEXCEEDING GUEST EXPECTATIONS
How to make a great first impression with guests. Learn develop three simple ways to consistently exceed guest expectations.

Microlearning lessons: 2
Videos: 12
Templates: 4

DEVELOPING-HOSPITALITY-ALL-STARS-QUALITIESDEVELOPING ALL-STAR QUALITIES
Describe the difference between a sales professional and an order-taker. Learn the traits of an ‘A’ player and hospitality All-Star. 

Microlearning lessons: 3
Videos: 9
Templates: 2

DELIVERING-GREAT-GUEST-EXPERIENCESDELIVER DINING EXPERIENCES
Five factors that affect the guest experience.  How to prepare for the shift.  

Microlearning lessons: 2
Videos: 7
Templates: 4

Become-a-Menu-GuruBECOME A MENU GURU
Use product knowledge to create excitement for menu items. How to confidently offer authentic suggestions and recommendations.

Microlearning lessons: 2
Videos: 6
Templates: 4

Using-Guest-PersonasUSING GUEST PERSONAS
Recognize when and how to adapt service to guest personas. Learn ways to enhance the guest experience by using guest personas.

Microlearning lessons: 2
Videos: 6
Templates: 2

Be-a-Hospitality-and-Sales-All-StarBE A HOSPITALITY AND SALES PRO
Simple techniques to confidently provide authentic hospitality.  Three ways to enhance the guest experience and increase sales.

Microlearning lessons: 1
Videos: 10
Templates: 2

SKILLBUILDER SCENARIOS

Skillbuilders provide real-world scenarios for learning application.

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EXCEEDING EXPECTATIONS
Delivering exceptional guest experiences. 

EARN MORE TIPS

EARN MORE TIPS
Transforming from order takers into a sales pro.


DELIVERING GREAT EXPERIENCES
Level up every step of service. Create memorable experiences.  

BE A MENU GURU
Building detailed product knowledge. Offering authentic recommendations.


USING GUEST PERSONAS
Identifying common personas. Coaching for authentic hospitality.

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