Sales Playbook for FOH Teams
MICROLEARNING MODULES
Transform Order Takers into Hospitality and Sales All-Stars. Build Guest Loyalty and Referral Business.
EXCEEDING GUEST EXPECTATIONS
Demonstrate traits of a great restaurant team member; Deliver efficient service that results in guest compliments.
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DEVELOPING HOSPITALITY
ALL-STARS QUALITIES
Demonstrate appropriate responses to avariety of guest expectations.
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DELIVERING GREAT GUEST EXPERIENCES
Demonstrate great service fundamentals of cleanliness, proper ambiance, communication, and safety.
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BECOME A MENU GURU
Building detailed product knowledge. Coaching for effective recommendations.
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USING GUEST PERSONAS
Identifying common personas. Coaching for authentic hospitality.
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BE A HOSPITALITY AND SALES ALL-STAR
Deliver authentic hospitality to restaurant guests. Demonstrate great table greetings.
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SKILLBUILDER MODULES
Skillbuilders provide real-world scenarios for learning application.
EXCEEDING EXPECTATIONS
Delivering exceptional guest experiences.
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EARN MORE TIPS
Transforming from order takers into a sales pro.
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DELIVERING GREAT EXPERIENCES
Level up every step of service. Create memorable experiences.
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BE A MENU GURU
Building detailed product knowledge. Offering authentic recommendations.
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USING GUEST PERSONAS
Identifying common personas. Coaching for authentic hospitality.
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