Improve service consistency, check averages, guest loyalty, and online reviews

"The quality and consistency of your guests dining experiences are directly related to the knowledge, skills, and confidence of your Front of House team....which is a direct result of the training, leadership, and coaching you provide."

Bob Duprey - Founder

5 WAYS YOU CAN INCREASE SALES EVERY TABLE - EVERY SHIFT

OPPORTUNITY 1

IMPLEMENT A PROFESSIONAL SALES TRAINING PROGRAM

OPPORTUNITY 2

CREATE DETAILED SALES GOALS FOR SPECIFIC MENU ITEMS

OPPORTUNITY 3

ENSURE EVERYONE IN THE FOH ARE PRODUCT KNOWLEDGE GURUS

OPPORTUNITY  4

USE PERSONAS TO PRACTICE CONSULTANCY SKILLS

OPPORTUNITY  5

REINFORCE AND PRACTICE TRAINING REGULARLY

What is FOH Sales Playbooks? 

VIDEO COACHES

TOOLS & TEMPLATES

MOBILE TRAINING

FOH Sales Playbooks is a training system to help managers and the FOH Team consistently deliver memorable experiences that turn guests into raving fans.

Who is FOH Sales Playbooks for?

INDEPENDENT RESTAURANTS

HOTELS

MULTI-UNITS & CHAINS

Owner / Operators

Experienced managers

New managers

Managers in Training

FOH Team members

Slide 1
Attracting, Developing, and Retaining 'A' Players
Slide 2
Transforming Managers into Leaders
Slide 3
Delivering Authentic Hospitality
Slide 4
Onboarding New Team Members
Slide 5
Delivering an Engaging eLearning Program
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What's in it for your team?

MORE KNOWLEDGE & CONFIDENCE

BETTER COMMUNICATION & TEAMWORK

HIGHER TIPS

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What's in it for your guests?

MEMORABLE EXPERIENCES

CONSISTENT SERVICE

AUTHENTIC MENU GUIDANCE

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What's in it for you?

INCREASE CHECK AVERAGES

IMPROVE GUEST LOYALTY

IMPROVE QUALITY & QUANTITY OF REVIEWS

Try the Tip Calculator

Use the tips calculator to determine the potential ROI for this program

Our Services

We develop training toolkits and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, increase sales and repeat business.

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