ABOUT THE FOUNDER
Since entering the ‘working world’ at 15 years old as a restaurant dishwasher, my career has followed two paths - working in the restaurant industry and the online learning industry.
For the last 20 years, I’ve worked with Fortune 500 clients to develop custom eLearning solutions
With Restaurant Playbooks, my two career paths have converged. I have bootstrapped Restaurant Playbooks and formed a virtual team of passionate pro's with proven expertise in the restaurant industry, and Learning & Development. My vision is to help operators gain a competitive edge by implementing effective and engaging eLearning experiences. The approach is to leverage the lessons learned and best practices utilized by high performing organizations.
We look forward to serving you!
PODCASTS AND WEBINARS
In the U.K. back in the day, Caterer & Hotelkeeper was the go-to weekly magazine for restaurateurs and hoteliers. Up until the early 1990s in the U.K. most establishments (Pubs, Restaurants, and Hotels) were independently owned and operated. The explosion of themed concepts and chains coincided with the emergence of celebrity TV chefs.
Times have changed, but many of the tenets of great hospitality and guest service are timeless, and much of the info in these 20+-year-old articles are still relevant today.
You can view or download the PDF's for the first 3 articles, please email me if you would like a copy of any of the other articles. firstname.lastname@example.org
Developed in 1997, this computer-based training program used ‘the Restaurant Business is Show Business’ metaphors to teach waitstaff how to exceed guest expectations and increase sales.
This is a screencast recording from a module of A Role in the Show
We are a virtual team of Restaurant Ops and Learning & Development pro's with extensive experience developing and implementing eLearning solutions that deliver measurable business results. We have immense respect for restaurant and hotel operators, managers, and team members that strive to deliver outstanding food, service, and hospitality. ♥
We develop training videos, microlearning, and games to help restaurant and hotel operators win the war for talent and attract, develop, and retain Hospitality All-Stars.