Since joining the ‘restaurant family’ at 15 years old as a dishwasher, my career has followed two paths - working in the restaurant industry and the eLearning industry.
I love helping restaurant operators develop hospitality-all stars, here's why.
For the last 20 years, I’ve worked with Fortune 500 clients to develop custom eLearning solutions.
With Restaurant Playbooks, my two career paths have converged. I have bootstrapped Restaurant Playbooks and formed a virtual team of passionate pros with proven expertise in the restaurant industry, and Learning & Development. My goal is to help L&D pros optimize their training budgets with engaging eLearning experiences that develop behaviors and deliver results. We help our clients leverage lessons learned and best practices utilized by high-performing organizations.
We look forward to serving you!
VP Training & Development
"We started using Restaurant Playbooks COVID Safe Service courses during the pandemic. The courses are short, engaging, and work great on mobile. We surveyed managers and team members, and they love it.
Bob and the Restaurant Playbooks team are great partners. They really care about our success. We are now implementing the FOH Sales Playbook for Managers course and will be rolling out the course for team members."
We are a virtual team of Restaurant Ops and Learning & Development pro's with extensive experience developing and implementing eLearning solutions that deliver measurable business results. We have immense respect for restaurant and hotel operators, managers, and team members that strive to deliver outstanding food, service, and hospitality. ♥
We develop training videos, microlearning, and games to help restaurant and hotel operators win the war for talent and attract, develop, and retain Hospitality All-Stars.