Consistently Deliver Authentic Hospitality, Build Guest Loyalty, Improve Online Reviews
"The quality and consistency of every manager's leadership, training, and coaching skills will determine the performance and loyalty of your team, the quality of your guests' experiences, and your restaurant's reputation."
Bob Duprey - Founder
5 CHALLENGES THAT CAN COST YOUR RESTAURANT $100K+ EVERY YEAR
CHALLENGE 1
RECRUITING QUALITY TALENT
CHALLENGE 2
RETAINING QUALITY TALENT
CHALLENGE 3
IMPROVING ONLINE REVIEWS
CHALLENGE 4
DELIVERING 100% CONSISTENCY
CHALLENGE 5
INCREASING GUEST LOYALTY
What is Hospitality Playbooks?
Hospitality Playbooks is a system designed to support managers by providing a framework with the processes, tools, training, and support to deliver memorable experiences that turn guests into raving fans.
Who is Hospitality Playbooks for?
We created Hospitality Playbooks to help restaurant owners and managers just like you to survive and thrive...and stand out from your competition.
Owner/Operators
Experienced managers
New managers
Managers in Training
What's in it for your team?
What's in it for your guests?
What's in it for you?
Our Services
We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.
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