Consistently Deliver Authentic Hospitality,  Build Guest Loyalty, Improve Online Reviews

"The quality and consistency of every manager's leadership, training, and coaching skills will determine the performance and loyalty of your team, the quality of your guests' experiences, and your restaurant's reputation."

 

Bob Duprey - Founder

5 CHALLENGES THAT CAN COST YOUR RESTAURANT $100K+ EVERY YEAR

CHALLENGE 1

RECRUITING QUALITY TALENT

CHALLENGE 2

RETAINING QUALITY TALENT

CHALLENGE 3

IMPROVING ONLINE REVIEWS

CHALLENGE 4

DELIVERING 100% CONSISTENCY

CHALLENGE 5

INCREASING GUEST LOYALTY

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What is Hospitality Playbooks? 

Framework & Systems

TOOLS & TEMPLATES

TRAINING & SUPPORT

Hospitality Playbooks is a system designed to support managers by providing a framework with the processes, tools, training, and support to deliver memorable experiences that turn guests into raving fans.

Who is Hospitality Playbooks for?

INDEPENDENT RESTAURANTS

HOTELS

MULTI-UNITS & CHAINS

We created Hospitality Playbooks to help restaurant owners and managers just like you to survive and thrive...and stand out from your competition.

Owner/Operators

Experienced managers

New managers

Managers in Training

What's in it for your team?

MORE KNOWLEDGE & CONFIDENCE

BETTER COMMUNICATION & TEAM WORK

QUALITY WORK EXPERIENCE

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What's in it for your guests?

MEMORABLE EXPERIENCES

CONSISTENT SERVICE

FEELING THE LOVE

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What's in it for you?

DEVELOP HOSPITALITY ALL-STARS

RETAIN A QUALITY TEAM

BUILD REPUTATION & GUEST LOYALTY

Our Services

We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.

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All Rights Reserved 2019