Hospitality Playbooks for
Restaurant Managers Developing
a Culture of Hospitality

Audience

Restaurant managers, supervisors, servers, bartenders, hosts, cooks, expediters, and all front of house and back of house team members.

Course Duration

30 minutes

Course Overview

This 30-minute online course is part of the Hospitality Playbooks series for managers, a comprehensive training program which provides managers with a framework of processes, tools, training, and support to ensure restaurant teams consistently deliver memorable dining experiences that turn guests into raving fans.

Course Objectives

Recognize what guests expect from a dining experience.

Be able to explain the meaning of authentic hospitality.

Demonstrate management approaches that help to develop a healthy culture of hospitality.

Course Features

Designed For
Mobile

Bite-Sized
Microlearning

Bloom’s Levels
1-2-3

Video Coaches, Animations

SCORM, xAPI, Closed Captions

RETURN TO HOSPTALITY PLAYBOOKS FOR RESTAURANT MANGERS PAGE

Restaurant Playbooks

Hospitality Playbooks for Restaurant Managers Developing a Culture of Hospitality