HOSPITALITY PLAYBOOKS FOR MANAGERS

INTERACTIVE MICROLEARNING COURSES

Transform your managers into Hospitality focused leaders and coaches and develop an employee-first approach.

Language

Developing-a-Culture-of-Hospitality

LEADING A CULTURE OF HOSPITALITY
How to lead a team to consistently deliver authentic hospitality. Leadership approaches that help to develop a culture of hospitality.

Microlearning lessons: 4
Videos: 28
Templates: 5

Recruiting-for-Hospitality

RECRUITING FOR HOSPITALITY
Creating an effective recruiting plan. Five ways to stand out and attract the best talent. Best practices for conducting hospitality-focused interviews.

Microlearning lessons: 3
Videos: 33
Templates: 6

Onboarding-for-Hospitality

ONBOARDING FOR HOSPITALITY
Five elements of a successful onboarding program. Establishing an effective onboarding plan.  Prioritizing efforts for the first day and week.

Microlearning lessons: 3
Videos: 17
Templates: 8

Training-and-Coaching-for-Hospitality

TRAINING AND COACHING FOR HOSPITALITY
How to prepare and deliver training and coaching conversations that develop behaviors.

Microlearning lessons: 3
Videos: 18
Templates: 5

Effective-Pre-shifts-for-Hospitality

EFFECTIVE PRE-SHIFTS FOR HOSPITALITY
Three main elements of an effective pre-shift meeting.  How to align the team to achieve daily business goals.

Microlearning lessons: 3
Videos: 18
Templates: 4

SUCCESS ROADMAPS

Success Roadmap modules help managers to benchmark current state and track process improvements over time.

  • Develop a hospitality culture score
  • Identify improvements and prioritize them
  • Keep a record to track progress over time

  • Determine a recruitment effectiveness score
  • Identify improvements and prioritize them
  • Keep a record to track progress over time

onboarding-new-hires

  • Assess onboarding effectiveness
  • Identify improvements and prioritize them
  • Keep a record to track progress over time

  • Assess training effectiveness
  • Identify improvements and prioritize them
  • Keep a record to track progress over time

  • Review pre-shift planning and feedback
  • Identify improvements and prioritize them
  • Keep a record to track progress over time
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