FRESH & RELEVANT
OTS microlearning courses, videos, customizable templates
Courses can be tailored to support your brand and culture.
Microlearning courses, videos, and templates can be deployed as separate learning modules.
FOR FOH AND BOH TEAMS
A consistent onboarding program is a key investment that cultivates a sense of belonging and engagement, brings new hires up to speed quickly, fosters teamwork, and reduces employee turnover.
The modules in this program will provide your new employees with the basic knowledge they need to perform their roles confidently and competently.
By offering a consistent onboarding program, you will establish a foundation of success that builds confidence, teamwork, and positive guest experiences.
GET NEW HIRES UP TO SPEED QUICKLY
Hospitality transcends great food and service and can elevate you above your competition. Authentic hospitality can improve sales, foster guest loyalty, and increase word-of-mouth recommendations.
The Hospitality Playbooks course modules provide a framework of processes, tools, training, and support to ensure restaurant teams consistently deliver memorable dining experiences that turn guests into raving fans.
DEVELOP MANAGERS INTO
FOH Sales Playbooks
Effective restaurant managers are leaders and coaches. Cultivating authentic hospitality and consultative selling skills and behaviors is a crucial ingredient in enhancing the guest experience and increasing sales.
By fostering a team who are adept at consultative selling, managers can create a win-win scenario – guests feel well-cared for with tailored suggestions, while the restaurant benefits from increased sales. This synergy amplifies the overall dining experience, boosts profitability, and reinforces the restaurant's reputation for attentive service.
TRANSFORM MANAGERS INTO
SALES TEAM COACHES
FOH Sales Playbooks
Increasing sales and check averages is not about offering the most expensive items on the menu. It’s about understanding guest preferences and making authentic recommendations that enhance the dining experience.
With these bite-sized courses, your FOH team will develop selling skills by adopting a guest-centric approach that focuses on attentive listening and personalized recommendations. By continuously refining their communication, menu knowledge, and timing strategies, your entire FOH team can create authentic, memorable dining experiences while increasing revenue for the restaurant.
TRANSFORM ORDER TAKERS
INTO SALES PROS
The HR Compliance courses enables restaurant teams to operate safely and efficiently within policies set forth by the organization to protect both the employee and the organization.
The benefits include reduced risk of non-compliance, an inclusive and safe workplace, and a positive working environment that supports mutual respect for everytone on your team.
SUPPORT A POSITIVE WORK ENVIRONMENT
Restaurant Safety training offers a multifaceted shield of protection that is more than safeguarding from lawsuits and workman’s comp claims.
Consistent training minimizes the risk of accidents, illnesses, and contamination incidents, fostering a secure environment for both employees and guests. It cultivates a safety culture of diligence and responsibility, as employees will learn how to identify potential hazards and take proactive measures to prevent them.
REDUCE THE RISK OF NON-COMPLIANCE
New microlearning courses in development
Safe Food & Alcohol Service
From kitchen to table, your guests’ well-being is your top priority. Food and beverage safety training is key to ensuring the well-being of your team and your guests.
From enhancing customer trust to upholding your valuable reputation, these fundamental training modules will empower your team with the essential knowledge required for safe food and beverage service.
ENSURE SAFE FOOD AND ALCOHOL SERVICE
Shift Leader Playbooks
Unlock the true leadership potential within your restaurant team with our Shift Leader courses! Elevate your most promising employees into confident and capable leaders who can steer each shift towards success.
From effective communication and team motivation to streamlined operations, the bite sized modules will equip your shift leaders with the skills to enhance efficiency, elevate customer experiences, and drive profitability. Invest in tomorrow's restaurant leaders today and help your managers and team thrive.