EFFECTIVE

ENGAGING

MICROLEARNING

ENGAGING & RELEVANT

Ready made, interactive microlearning lessons and videos.

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Ready made courses that can be tailored to support your brand and culture.

FOHM

FOH Sales Playbook

FOR MANAGERS

Effective restaurant managers are leaders and coaches.  Cultivating authentic hospitality and consultative selling skills and behaviors is a crucial ingredient in enhancing the guest experience and increasing sales.

By fostering a team who are adept at consultative selling, managers can create a win-win scenario – guests feel well-cared for with tailored suggestions, while the restaurant benefits from increased sales. This synergy amplifies the overall dining experience, boosts profitability, and reinforces the restaurant's reputation for attentive service.

TRANSFORM MANAGERS INTO SALES COACHES

FOH Sales Playbook

FOR TEAMS

Increasing sales and check averages is not about offering the most expensive items on the menu. It’s about understanding guest preferences and making authentic recommendations that enhance the dining experience.

With these bite-sized courses, your FOH team will develop selling skills by adopting a guest-centric approach that focuses on attentive listening and personalized recommendations.  By continuously refining their communication, menu knowledge, and timing strategies, your entire FOH team can create authentic, memorable dining experiences while increasing revenue for the restaurant.

 TRANSFORM ORDER TAKERS INTO SALES PROS

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HP

Hospitality Playbook

FOR MANAGERS

Hospitality transcends great food and service and can elevate you above your competition. Authentic hospitality can improve sales, foster guest loyalty, and increase word-of-mouth recommendations.

The Hospitality Playbooks courses provide a framework of processes, tools, and training so managers can nurture a hospitality culture.

Help your managers to develop a team of Hospitality All-Stars that consistently deliver memorable experiences, and turn guests into raving fans.

DEVELOP MANAGERS INTO HOSPITALITY LEADERS

Shift Leader Playbook

Unlock the true leadership potential within your restaurant team with eight Shift Leader lessons. Elevate your most promising employees into confident and capable leaders who can steer each shift towards success.

From effective communication and delegation to running a shift, the bite sized lessons will equip your shift leaders with the skills to effectively manage co-workers,  customer experiences, and drive profitability.

Invest in developing future restaurant leaders and help your managers and team thrive.

Please schedule a call to review the course.

 

DEVELOP EFFECTIVE LEADERS

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HR Foundations

The HR Foundations courses support the culture and policies established to protect both the employee and your restaurant business.

Providing sexual harassment and diversity training can help to mitigate legal and reputational risks. When employees are well-informed about the boundaries and expectations regarding appropriate behavior, it reduces the likelihood of harassment incidents occurring. In the event of a complaint, a well-documented training program demonstrates a commitment to preventing harassment, which can be a crucial defense in legal proceedings.

The benefits include an inclusive and positive working environment that supports mutual respect for everyone on your team.

SUPPORT A POSITIVE WORK ENVIRONMENT

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Onboard

Onboarding Essentials

FOR FOH AND BOH TEAMS

A consistent onboarding program is a key investment that cultivates a sense of belonging and engagement, brings new hires up to speed quickly, fosters teamwork, and reduces employee turnover.

The lessons in this program will provide your new employees with the basic knowledge they need to perform their roles confidently and competently.

By offering a consistent onboarding program, you will establish a foundation of success that builds confidence, teamwork, and positive guest experiences.

GET NEW HIRES UP TO SPEED QUICKLY

Restaurant Safety

In a bustling restaurant setting with hot surfaces, sharp objects, and chemical substances, knowing how to handle these elements safely can significantly reduce workplace accidents and injuries. Fewer injuries not only protect the well-being of employees but also reduce the risk of lawsuits, workers' compensation claims, and employee time away from work.

Consistent training minimizes the risk of accidents, illnesses, and contamination incidents, fostering a secure environment for both employees and guests. It cultivates a safety culture of diligence and responsibility, as employees will learn how to identify potential hazards and take proactive measures to prevent them.

ENSURE TEAM AND GUEST SAFETY

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COMING SOON!

New microlearning courses in development.

FS

Safe Food & Alcohol Service

FUNDAMENTALS

From kitchen to table, your guests’ well-being is your top priority.   Food and alcohol safety training is key to ensuring the well-being of your team and your guests.

From enhancing customer trust to upholding your valuable reputation, these fundamental training modules will empower your team with the essential knowledge required for safe food and alcohol service.

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ALLERGEN AWARENESS • FOOD SAFETY

SAFE ALCOHOL SERVICE

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Culinary Playbook

FOUNDATIONS

The Culinary Playbook courses will equip employees to consistently deliver high-quality, delicious dishes. Consistent quality enhances the overall dining experience, increasing guest loyalty, referral business, and positive reviews.

A well-trained culinary team works more efficiently, reducing food wastage and operational costs, which is essential for the profitability of the restaurant.

As employees learn important techniques, they will gain confidence and a sense of pride in their work.  By investing in the development of your kitchen team, you can retain top talent, reduce turnover, and enhance your reputation as a great place to work.

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CONSISTENTLY DELIVER QUALITY FOOD

For course evaluation and pricing, please schedule a call.

INTERACTIVE LESSONS
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