Online and Mobile training to help you Attract, Develop, and Retain 'A' Players
For a limited time, we are offering franchisee, multi-unit, and chain operators a 'Develop All-Stars' package that includes eLearning program implementation support and our entire course library for 2 years. Learn more
You want to offer a world-class employee development program. But you and your training team are being stretched to the max. You may not have the time, resources, or experience needed to develop and deploy an eLearning strategy and program that delivers proven business results.
Our implementation support is focused on delivering ROI and speed to results. Our team has extensive experience helping companies of all shapes and sizes, from eLearning newbies to seasoned eLearning veterans.
Reinforce CDC Guidelines
Safe Takeout & Delivery Service
Effectively Manage Expectations
De-escalate Difficult Situations
Efficient Phone Etiquette
Offer Safe Hospitality
Attendance
Appearance and Hygiene
Teamwork and Communication
Guest Service Basics
Hospitality Fundamentals
Nurture a Culture of Hospitality
Recruit for Hospitality 'EQ'
Excel at Onboarding
Develop Leadership and Coaching Skills
Deliver Effective Shift Meetings
Transform Order Takers to Menu Gurus
Develop Consultative Selling Skills
Use Guest Personas
Consistently Deliver Authentic Hospitality
Build Guest Trust and Loyalty
Diversity - Inclusion - Unconscious Bias
Workplace Harassment
Restaurant Safety
Restaurant Security and Active Shooter
Allergen Awareness
Safe Alcohol Service
Drugs and Alcohol in the Workplace
PCI Compliance
We went through a very diligent training partner selection process, and Bob and his team didn't rise to the top, they were the top! Bob has a keen thirst for insights and foundational learning, and to drive strategic direction...there's ongoing focus on how to measure results and ROI.
The process of asset building was tremendous, well prepared with invaluable consultation and guidance all along the journey.
The program is blowing Restaurant Trainers away and will be a solid strategic plank in the Impossible value added toolkit for years to come!
The Restaurant Playbooks team is highly skilled at delivering efficient elearning courses that are fun, easy to understand and relatable to employees at any level. We have been working with several different Restaurant Playbook elearning programs for over a year and have had nothing but positive end user feedback.
The experience of working with Bob and his team is much more than delivering good course content. It is a true partnership that is focused on creating a training experience that may mold behavior and skills long after the learning event occurs.
I am thankful to have Restaurant Playbooks as a great partner and resource.
We have been using Restaurant Playbooks COVID Safe Service courses since re-opening in June. The courses are short, enagaging, and work great on mobile. We recently surveyed managers and team members, and the NPS score for the courses is 4.65.
Bob and the Restaurant Playbooks team are a great partner. They really care about our success. We are now implementing the FOH Sales Playbook for Managers course, and will be rolling out the course for team members in 2021.
We partnered with Restaurant Playbooks on a series of training videos for Impossible Foods retail clients. Bob and his team were incredibly responsive to all our requests, knowledgeable about effective & scalable training, and flexible in meeting our needs. Bob was hands-on, communicative, proactive, and so fun to work with.
Bob's team created extremely high-quality content and we love the final product!
impossiblefoods.com
I highly recommend Restaurant Playbooks for any of your digital education needs. The state of Tennessee has high regulatory standards for alcohol service training.
These guys knocked it out of the park! Bob’s team was able to design and create a program that exceeded all standards and set us apart for our competition. We look forward to our continued relationship for future projects.
We are a virtual team of Restaurant Ops and Learning & Development pro's with extensive experience developing and implementing eLearning solutions that deliver measurable business results. We have immense respect for restaurant and hotel operators, managers, and team members that strive to deliver outstanding food, service, and hospitality. ♥
We develop training videos, microlearning, and games to help restaurant and hotel operators win the war for talent and attract, develop, and retain Hospitality All-Stars.
