ONBOARDING FOR FOH AND BOH TEAMS

INTERACTIVE MICROLEARNING COURSES

The onboarding courses will help you establish consistent standards and get your new hires productive quickly and confidently.

Languages

Appearance-&-Hygiene

APPEARANCE & HYGIENE
Learn how appearance contributes to a positive work environment and the guest experience.  Six key elements of workplace hygiene.

Microlearning lessons: 1
Videos: 5

Attendance

ATTENDANCE
Understand how being on time affects your co-workers and job.  The most important procedures to follow before starting work.

Microlearning lessons: 1
Videos: 6

DE-ESCALATING-DIFFICULT-SITUATIONS

DE-ESCALATION
Five effective techniques to de-escalate difficult customer situations.. Confidently manage customers with threatening or aggressive behaviors.

Microlearning lessons: 2
Videos: 8

Guest-Service-Basics

GUEST SERVICE BASICS
Recognize the steps needed for basic guest service and handling special requests.

Microlearning lessons: 1
Videos: 5

Hospitality-Fundamentals

HOSPITALITY FUNDAMENTALS
Understand the difference between hospitality and service. Learn four key elements of a hospitality-focused experience.
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Microlearning lessons: 1
Videos: 7

Teamwork-&-Communication

TEAMWORK & COMMUNICATION
Understand the benefits of teamwork. Demonstrate how to contribute and effectively communicate with fellow team members.

Microlearning lessons: 1
Videos: 5

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