ONBOARDING FOR FOH AND BOH TEAMS
Onboarding courses will help you to establish a consistent baseline of standards and get your new hires started on a positive and productive path.
APPEARANCE & HYGIENE
Recognize how an employee’s appearance contributes to a great dining experience Understand best practices for proper hygiene
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ATTENDANCE
Recognize the importance of being on time and understand procedures to follow before starting work.
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DE-ESCALATING DIFFICULT SITUATIONS-GUESTS
Demonstrate techniques to de-escalate difficult customer situations
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GUEST SERVICE BASICS
Recognize the steps needed for basic guest service and handling special requests
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HOSPITALITY FUNDAMENTALS
Recognize the difference between hospitality and guest service.
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TEAMWORK & COMMUNICATION
Recognize how to be part of a team and effectively communicate to fellow team members.
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