Using-Guest-Personas-mangers

Microlearning Courses / FOH Sales Playbook for Managers / Using Guest Personas

Audience

Restaurant managers and supervisors.

Course Duration

10 minutes

Course Overview

This 10-minute online course is part of the Front of House Sales Playbooks series for owners, and managers, a comprehensive training program which helps managers to coach and develop a FOH team to be confident and effective sales professionals.

Course Objectives

Classify common guest personas.

List cues to guest personas.

Adapt service to guest personas.

Demonstrate ways to enhance service using guest personas.

Course Features

Designed For
Mobile

Bite-Sized
Microlearning

Bloom’s Levels
1-2-3

Video Coaches, Animations

SCORM, xAPI, Closed Captions