Using-Guest-Personas-2023cc
Using-Guest-Personas-2023cc

Audience

Restaurant servers, bartenders, hosts, expediters, and any front-of-house team members who interact with guests.

Course Duration

10 minutes

Course Overview

This 10-minute online course is part of the Front of House Sales Playbooks series for restaurant employees, a comprehensive training program that transforms order-takers into confident and effective sales professionals.

Course Objectives

Classify common guest personas.

List cues to guest personas.

Adapt service to guest personas.

Demonstrate ways to enhance service using guest personas.

Course Features

Designed For
Mobile

Bite-Sized
Microlearning

Bloom’s Levels
1-2-3

Video Coaches, Animations

SCORM, xAPI, Closed Captions